FAQ

It is easy to book online. If you wish to call, please advise which practice you would like to visit and your preferred GP.

Your usual GP prefers to see you for continuity of care. If your usual GP is not available, you are welcome to see another GPs at Crace, Denman or Lyneham. They will have full access to your computer record. Your regular GP will be able to view that consultation at your next visit.

If you think your appointment will require longer than fifteen minutes, please book a long appointment.

If you wish to book a skin check or a mental health care plan, please advise reception so they can make the appropriate length appointment.

If you wish to cancel your appointment, please give as much notice as possible.  Missed appointments without notice will attract a $50 fee.

A proportion of appointments are reserved for urgent bookings each day.

You can secure an 'on the day' appointment by booking online after midnight or by calling from 8 am.  If fully booked, we will try to find an appointment for you if your need is urgent.

When fully booked, you can request a fit-in appointment. You can book on the fit-in list online.

Payment is required at the time of consultation. The GPs do not bulk bill.

Consultation fees:
Level B (<20min): $117 ($107 for pensioners)
Level C (<40min): $213 ($193 for pensioners)
Level D (<60min): $317 ($281 for pensioners)
Level E (>60min): $459 ($439 for pensioners)

Saturday fees:
Level B: $146 | Level C: $240 | Level D: $364 | Level E: $488

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If a procedure or any other appointment is made, fees will be advised beforehand.

All Workers' Compensation/Third Party cases are required to pay at the consultation time.

Missed appointments will be attract a $50 fee. Further appointments will not be able to be made until the missed appointment fee is paid in full.

There is easy and plentiful parking right outside the practice.

There are two disabled car parks outside the front door.

A phone interpreter can be provided if necessary. Please advise the language spoken and preferably give us a few days notice to organise an interpreter.

Deaf patients can use the National Relay Service or Auslan interpreters.

Your privacy is very important to us.  Patient information is kept confidential. You may request our full privacy policy from reception or access it at the bottom of this webpage.

A medical certificate is a legal document. Certificates cannot be backdated.

Certificates will not be issued unless your GP is consulted.

The majority of results are notified via SMS.
Any urgent results will be notified via phone call.

Your results will be available online to view through your MyHealthRecord or MyDHR.

ACT Pathology results are available to view immediately through MyDHR or the MyHealthRecord.

Capital Pathology and Laverty Pathology results are available to view through your MyHealthRecord 7 days after the results have been processed.

4cyte pathology are not currently sending results to the MyHealthRecord.

Your GP can be contacted during business hours. Your GP will generally not take phone calls, you may leave a message.

Please where possible let reception know what your call is regarding.

Your GP requests that you attend for review for a repeat prescription. This is best practice medicine.
At your doctor’s discretion a repeat prescription may be done without an appointment. This will be done in exceptional circumstances. An administration fee of $30 will apply.  Please allow four working days.

E-mail to reception is not secure.  Please take care in disclosing confidential information.

To send a message to your doctor we request that you use the contact form, located in the Contact page of the website.

Documents for your doctor can be sent to [email protected].

Your GP values preventative health care. You will be notified via SMS of reminders when due.

Canberra Afterhours Locum Medical Service (CALMS) provide excellent after hours care. Please call 1300 422 567. CALMS will send a summary via secure email of any visits that you have.

Healthdirect - 24 hours per day, 7 days per week. If you have a health issue and you do not know who to contact or what to do, a registered nurse will help direct you. Phone 1800 022 222.

YourGP afterhours care.
Option 1 - Saturday morning clinic at YourGP@Crace by appointment.
Option 2 - Urgent after hours care at all other times, click on Afterhours link on the right side bar. This option is available to regular patients only. It requires prepayment of $300 and will start with a phone consultation. If it is deemed safe and necessary, an in person consultation will then be scheduled.

Walk-in nurse Centres - 7.30am to 10pm. No appointment needed. For locations and current wait times:
https://www.canberrahealthservices.act.gov.au/services-and-clinics/services/walk-in-centres-wic

Accredited with AGPAL (Australian General Practice Accreditation Limited).

YourGP is a teaching practice. Third year medical students from the ANU sit in with GPs. We host one student in the practice for six week rotations, six times each year. Medical students appreciate participating in your care. If your GP has a medical student you will be advised. You may decline to have a medical student present during your consultation.

GPs also teach and provide supervision to GP registrars. A registrar is a fully qualified doctor who is undertaking further training in General Practice. Registrars have several years postgraduate experience in the hospital system. General practice training involves two years of work under a GP supervisor. Registrars are required to sit the Royal Australian College of General Practitioners fellowship exams. Our current registrar is Dr Raymond Liu and Dr Adam Wiley.

Suggestions about how to improve our service are appreciated.

The best way to provide feedback is via our 'contact us' form on our contact page. There is a section for feedback.

If we cannot resolve your complaint, you may make an official complaint to the Community & Healthcare Complaints Commissioner, GPO Box 321, Canberra. ACT. 2601.

Your privacy is important to us. Our full privacy policy (reviewed February 2026) is available on our Privacy Policy page, or you may request a copy from reception.